Frequently Asked Questions

  • I need help in the design studio.

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    Add Text

    Adding text to a design is easy. Simply Click on the "Add Text" button in the Design Studio. This will cause an "Insert Text Here" window to open where you can type the text you want to appear on the garment. 

    Edit Text

    To edit text on a design, first select the text by clicking on it. This will cause the properties of the text to appear to the left of the design. You can change the text, font, color, spacing, etc., from the properties box. 

    Add Clip Art

    To add Clip Art to your design, start by clicking on the "Clip Art" button in the Design Studio. A list of Clip Art categories will appear. Click on a category and the clip art for that category will appear. Click on the desired Clip Art and it will appear on your garment. You can now move, resize, rotate and align your Clip Art. You can also upload your own Clip Art by clicking the "Upload Image" button in the Design Studio.

    Edit Art

    To edit artwork on a design, first select the artwork by clicking on it. This will cause the properties of the image to appear to the left of the design. You can change the art, direction or color from the properties box. 

    Delete Art or Text

    To remove art or text from your design, click on the element you wish to delete on the template image or in the layers section. This will select the elements layer. Click on the "Delete" button to delete the element from your design.

    Change the layer order

    To adjust the order of the layers, click on the "Edit Layers" button in the Design Studio. Select the layer of that element in the layers section. Click on the up or down arrow in the layers section to move that layer up or down in the stack.

    Scale Art or Text

    To make the art or text in a design bigger or smaller, start by clicking on the element you want to resize. When an element is selected, white boxes (handles) appear on the corners of the outlined element. By clicking on one of the white handles and holding the mouse button down, you can move the mouse to scale the element.

    Position a design on the garment

    To change the position of a design on a garment click on design or element in a design. This will select that design or element. Simply hold the mouse button down and move the design or element to a new location on your garment.

  • How do I add notes to my order?

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    In the Shopping Cart, there is an option next to each garment. Click the “ADD NOTES” link. This opens a window that will allow you to add notes and instructions for that garment.
  • Can I add more garments once my order has been placed?

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    Yes. You can add shirts to your order but there is a small window of opportunity to make changes. The sooner you let us know of additional sizes, the better. We recommend contacting your customer service rep by the second or third business day at the latest. You cannot add shirts to rush orders. Adding shirts may delay the production time of your order.

  • Can I reorder a design I have previously ordered?

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    Yes. If you have your previous order saved in your Saved Designs section you can reorder in a few simple steps.
  • Why does my order status say "Pending Auth"?

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    If the status of your order is PENDING AUTH, this simply means your order is being processed through our order authorization system. If we need any additional information from you in regard to your order, we will contact you via phone or email.
  • Can I use a credit card to pay for my order?

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    Yes. We accept Discover, Visa, Mastercard and American Express credit card for payment. Please submit accurate information; the billing address you enter must match the address your credit company has on file. Your order will not be processed without good credit card information.
  • Will you ship my order without payment?

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    Unless you have used a PO, your order will not be shipped without full payment. We do require resolution of any payment issues (e.g. additional garment or ship costs, bad payment information) before we ship your order. We will always contact you if there is a problem.

  • Can I reorder a design I have previously ordered?

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    Yes. If you have your previous order saved in your Saved Designs section you can reorder in a few simple steps.
  • How do I choose different garments?

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    In the Design Studio, there are two ways to accomplish this. 1) Click the “PRODUCTS” button. This will activate a products cover flow where you can select different garment options. 2) Click the “PRODUCTS” link in the header bar. This will take you to the Product Categories where you can select products and add designs.
  • Where can I find a sizing chart?

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    Unfortunately there are no standardized industry specifications or measurements. However, the following rule-of-thumb applies.

    Men's
    Size XS S M L XL 2XL 3XL 4XL 5XL 6XL
    Chest 30-32" 34-36" 38-40" 42-44" 46-48" 50-52" 54-55" 57-58" 60-61" 63-64"
    Length 25" 27" 29" 30" 31" 33" 34" 35" 36" 37"
    Junior Fit Ladies - Slim cut through body and sleeves. Fitted shirt.
    Size S M L XL XXL Plus 1X Plus 2X      
    Chest 28" 30" 32" 34" 36" 41" 46"      
    Length 25" 26" 27" 28" 29" 30" 31"      
    Youth
    Size XS (2-4) S (6-8) M (10-12) L (14-16) XL (18-20)
    Chest 27" 31" 34" 36" 40"
    Length 18" 20.5" 24" 26" 27.5"
  • Can I ship my order internationally?

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    Yes. We ship all international orders utilizing U.S. Air Mail. International Orders require a physical street address and phone number. We are required to provide a commercial invoice for all International Orders. Deliveries will not be made on Weekends or holidays. The shipping time for international Postal Air Mail orders usually takes 5 to 30 business days depending on the country of destination. Please check with your local post office or customs office if you have not yet received your package.

    Please Note: International orders may also be required to pay additional duty fees depending on the country of destination. Please check with customs officials within your country. We are not responsible for any customs fees, nor can we accept a package (or have a package returned to the United States) that is stuck in customs.

  • Do you accept special shipping requests?

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    In some cases, yes. Contact customer service with your order number.

  • When will I receive my order?

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    We expect your order to be shipped to you in approximately 10 days or less from the date of your order. Note: Processing times must be added to shipping times. We cannot ship to PO boxes.

  • Will you ship my order without payment?

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    Unless you have used a PO, your order will not be shipped without full payment. We do require resolution of any payment issues (e.g. additional garment or ship costs, bad payment information) before we ship your order. We will always contact you if there is a problem.