Frequently Asked Questions

We offer two ways to order—Online or Bulk Ordering for larger or custom requests.
Option 1: Order Online
For individual and small orders, you can easily place an order through our specialized webstores:

1. Browse Our Webstores – Select from a variety of apparel and merchandise designed for schools, teams, and businesses.
2. Customize Your Design – Upload your artwork or request assistance from our design team.
3. Select Your Options – Choose sizes, colors, and quantities.
4. Complete Checkout – Place your order, and we’ll handle the rest!

Option 2: Bulk & Custom Orders
For large quantities, customized uniforms, or special requests, follow these steps:

1. Contact Us – Reach out to sales@unisourceapparel.com or call 888-743-8000 to discuss your needs.
2. Provide Order Details – Share your required product type, design, sizes, and quantity.
3. Review & Approve – Our team will send you an order confirmation, including artwork proofs for approval.
4. Production & Delivery – Once approved, we’ll begin production and ship your order directly to you.

For any questions or special requirements, feel free to get in touch!
 

We accept a variety of secure payment options, including:
✔ Credit & Debit Cards – Visa, Mastercard, American Express, Discover
✔ PayPal – A secure online payment method
✔ Checks – For approved institutional and corporate clients
✔ Purchase Orders (POs) – Available for schools and approved organizations
✔ Bank Transfers/Wire Transfers – For bulk or custom arrangements

For large or custom orders, please contact us to discuss the best payment option for you.

We specialize in custom-printed and embroidered apparel tailored for schools, businesses, and organizations. Our product range includes:
✔ T-Shirts & Hoodies – Casual and comfortable everyday wear
✔ PE Uniforms – Durable and breathable for active students
✔ Sportswear – High-performance apparel for teams and athletes
✔ Workwear & Uniforms – Professional and safety-compliant attire
✔ Headwear & Accessories – Hats, caps, and other branded items

All products are custom-designed and made to order, ensuring a perfect fit for your branding needs.
 

We proudly ship orders across the contiguous United States. If you need shipping outside this area, please contact us at sales@unisourceapparel.com to discuss available options.

You can submit your design via email. Please send your artwork along with detailed imprint instructions to sales@unisourceapparel.com. Alternatively, you may coordinate directly with our Sales Team for assistance.

The number of colors depends on the printing method:

✔ Screen Printing: Up to 6 spot colors
✔ Embroidery: Unlimited thread colors, but complex gradients may need simplification
✔ DTF (Direct-to-Film): Full-color prints with gradients and complex designs
✔ Sublimation: Unlimited colors (only for polyester-based apparel)

We’ll recommend the best method based on your design and fabric type.

We partner with reliable carriers, including:
✔ UPS
✔ USPS

The carrier used for your order depends on the destination, shipping method, and order size.

In addition to custom apparel, we offer a variety of promotional items to support your school, organization, or business. Our product lineup includes lanyards, mugs, water flasks, pens, badges, and an assortment of bags such as totes, knapsacks, cinch bags, and other styles.

We also provide banners, different types of signage, stickers, decals, and similar printed materials to help enhance your branding and promotional efforts. If you have specific needs, feel free to reach out, and we’ll assist you in finding the best solutions.
 

Yes, full payment is required before we begin processing your order. This ensures we can secure materials and production schedules without delays.

However, for pre-approved schools and organizations, we offer 30-day payment terms via Purchase Order (PO) upon request. If your institution qualifies, please contact us to discuss eligibility and setup.

We do not have a minimum order quantity for most of our custom apparel and merchandise. However, for our PE Uniform Program, a minimum order of 72 pieces is required.

If you have specific order requirements, feel free to contact us, and we’ll be happy to assist you.
 

Yes! You can mix and match sizes and colors, but they must be within the same apparel style/type and use the same design across all items.

Mixing different apparel styles or fabric types may require adjustments to printing or embroidery techniques. If you have specific requests, our team will assist you in ensuring the best results for your order.

Sales tax applies to orders shipped within California, as required by law. If your organization qualifies for tax exemption, please provide the necessary documentation before placing your order.

We offer over a thousand high-quality apparel options from trusted brands, including Gildan, Bella+Canvas, Carhartt, Nike, Adidas, New Era, A4, Augusta Sportswear, Champro, IZOD Polos, Eddie Bauer, Nautica, NorthEnd, Oakley, Port Authority, Port & Co., Puma Golf,  Rabbit Skins,  Sport-Tek, Spyder,  The North Face, Under Armour and many more.

If you have a preferred brand in mind, let us know, and we’ll check availability to meet your needs.
 

Shipping times vary depending on your location and selected shipping method:

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-3 business days (additional fees apply)
• Rush Orders: Contact us for availability and pricing

Once your order ships, you'll receive a tracking number to monitor its progress.
 

The PANTONE Matching System (PMS) is a standardized color system used globally to ensure color consistency across various materials. By specifying PANTONE colors, you ensure that the colors in your final printed apparel match your original vision, maintaining brand consistency and design accuracy.

• Consult a PANTONE Color Guide: Use a physical PANTONE swatch book to see accurate color representations.
• Consider Fabric and Ink Interaction: The same PANTONE color may look different depending on the fabric type and ink absorption.
• Seek Professional Advice: Our design team can help you select the best color options for your chosen apparel.

Since all our products are custom-made, production time varies:

• Standard Orders: 7-15 business days
• Rush Orders: Available upon request (additional fees may apply)

Production time starts after final artwork approval and payment confirmation.

We use premium industrial-grade printing and embroidery techniques, including:

🎨 Screen Printing – Best for large orders with vibrant, long-lasting prints
🖥️ Direct-to-Garment (DTG) Printing – Ideal for smaller orders and detailed designs
🧵 Embroidery – A professional, high-end finish for logos and text

Our team will recommend the best method based on your design and apparel type.
 

Yes! A digital invoice will be automatically generated upon order confirmation. If you need a customized invoice for accounting purposes, email us at sales@unisourceapparel.com.

Our standard production turnaround time is:

• Production takes 7-10 business days after final artwork approval and payment.
• Rush Orders: Available upon request (additional fees may apply).

Please note that large orders, specialty printing, or peak seasons may extend turnaround times.
 

Once the artwork, materials, sizes, and quantities have been approved, no further changes can be made. This ensures that production stays on schedule and meets quality standards.

If you need to make modifications, please contact us before approval at sales@unisourceapparel.com or 888-743-8000. In rare or extreme cases, changes may be considered on a case-by-case basis.
 

Because all our products are custom-made to order, we do not offer refunds or cancellations once production has begun. However, if there’s an issue with your order, please contact us immediately, and we’ll work to resolve it.

We use high-quality inks, threads, and materials to ensure your design looks sharp and lasts. Our printing is resistant to fading, cracking, and peeling, while our embroidery uses durable stitching for a premium finish.

Yes! Once your order ships, you'll receive an email with tracking details. You can also contact us if you need assistance with tracking.

While we strive for precise color matching, some factors may cause slight variations:

• Material Differences: Fabric texture and composition can alter the way colors appear.
• Ink Transparency: Some inks are semi-transparent, affecting the final shade depending on the fabric color.
• Environmental Factors: Lighting conditions can influence how colors are perceived.

Despite these factors, using the PANTONE Matching System significantly enhances color accuracy.
 

For the best print quality, we recommend vector files, which allow for scalability without loss of detail. Accepted formats include:

✔ AI (Adobe Illustrator)
✔ EPS (Encapsulated PostScript)
✔ PDF (Portable Document Format)
✔ SVG (Scalable Vector Graphics)

We also accept high-resolution raster images, but they must meet specific requirements:

✔ PNG (Portable Network Graphics) – 3000x3000 pixels minimum and 300 DPI or higher
✔ JPEG/JPG (Joint Photographic Experts Group) – Must be high resolution (300 DPI or higher)

Note: Raster images (PNG/JPG) may require additional processing for optimal print quality.

Yes, we offer local pickup; however, it requires a prior appointment. Customers must provide a copy of their order confirmation upon pickup. Please contact us in advance at sales@unisourceapparel.com to schedule an appointment.

We provide a full range of sizes from youth to adult (XS – 5XL). Size availability may vary by brand and style. Size charts are available on each product page for reference.
 

If your payment is declined:

1. Double-check that your billing details match the information on your card.
2. Ensure your card isn’t expired or blocked for online transactions.
3. Try using an alternative payment method.
4. If issues persist, contact your bank or payment provider.

If you need further assistance, reach out to us at 888-743-8000 or sales@unisourceapparel.com.

We accept:
✔ Major Credit Cards (Visa, MasterCard, American Express, Discover)
✔ PayPal
✔ Company Checks (for approved business accounts)
✔ Purchase Orders (for schools & organizations upon approval)

Full payment is required before production begins unless prior arrangements have been made.

Yes! We provide volume discounts based on order quantity. The more you order, the better the pricing. Contact our sales team for a custom quote on large orders.

At this time, we do not offer direct financing or installment plans. However, for large institutional orders, we may accommodate special payment terms upon approval.
 

To ensure quality and consistency, we only print and embroider on apparel supplied by Unisource Apparel. This guarantees compatibility with our printing methods and prevents damage to customer-supplied garments.
 

Shipping costs depend on:

• Order size & weight
• Shipping destination
• Selected shipping method

You can view shipping costs at checkout before finalizing your order.

Absolutely! Our in-house design team can:
✔ Refine your existing logo or design
✔ Convert low-resolution images to print-ready files
✔ Create custom artwork based on your vision

Additional design fees may apply, depending on the complexity of the work.
 

Yes! We provide digital proofs for your approval before production begins. This ensures that all design elements—including colors, placement, and sizing—meet your expectations.

If your order is delayed or lost in transit, please:

1. Check your tracking details for updates.
2. Allow extra time for shipping during peak seasons or weather disruptions.
3. Contact us at sales@unisourceapparel.com if the issue persists.

We’ll work with the carrier to resolve the issue as quickly as possible.

To keep your apparel looking great:

✔ Wash inside out in cold water
✔ Use mild detergent (avoid bleach)
✔ Tumble dry on low or air dry
✔ Do not iron directly on the print

Following these care instructions will help extend the life of your custom apparel.
 

Yes! We use secure encryption and trusted payment processors to protect your financial information. Your payment details are never stored on our servers.
 

Absolutely! We provide a digital proof/mockup for your approval before production. This ensures you are satisfied with design placement, colors, and sizing before we begin printing.

Yes! If we’ve printed for you before, we keep artwork files on record. Reordering is simple—just let us know the previous order details, and we’ll take care of the rest.

Yes! We offer sample orders upon request. Contact our team for sample pricing and availability.
 

If you receive a damaged or incorrect item, please email us within 48 hours of delivery with:

• Your order number
• Photos of the issue
• A brief description of the problem

We’ll review the issue and provide a resolution as soon as possible.

Yes! Once your artwork is approved and printed, we store it for future reorders. This makes it easy to place repeat orders with the same design.
 

Yes, we can ship to multiple locations. For bulk or split shipments, please contact us in advance to arrange details. Additional fees may apply.
 

We have access to a wide range of products beyond what’s listed online. If you’re looking for something specific, contact us at sales@unisourceapparel.com or 888-743-8000, and we’ll help you find the right solution.

Because all products are custom-made, we do not accept returns or exchanges unless there is a defect or an error on our part. If you encounter any issues with your order, please contact us within 5 business days of receiving your items.

Yes, we ship nationwide across the contiguous United States. Shipping options include:

• Standard Shipping – 3-7 business days
• Expedited Shipping – 1-3 business days (additional costs apply)
• Local Pickup (Southern California) – Available upon request

Shipping costs are calculated at checkout based on order size and destination.
 

Yes! We offer sustainable options, including organic cotton and recycled fabric apparel. Let us know if you're interested in eco-friendly choices for your order.

If you need a copy of your invoice, please email your request to sales@unisourceapparel.com and accounting@unisourceapparel.com. Be sure to include your order number and billing details for faster processing.
 

Yes! We offer free shipping on orders over $250, except for our PE uniform program, which requires a minimum order of 72 pieces to qualify for free shipping.

For more details on shipping rates and eligibility, feel free to contact us.

If your order has a defect, printing error, or shipping damage, please notify us within 10 business days of receiving it. Email sales@unisourceapparel.com with photos and details, and we’ll work on a resolution promptly.

Yes! We can create custom online webstores for schools, teams, and businesses to simplify group orders. Contact us to learn more about our webstore solutions and fulfillment services.