Frequently Asked Questions

Add Text

Adding text to a design is easy. Simply Click on the "Add Text" button in the Design Studio. This will cause an "Insert Text Here" window to open where you can type the text you want to appear on the garment. 

Edit Text

To edit text on a design, first select the text by clicking on it. This will cause the properties of the text to appear to the left of the design. You can change the text, font, color, spacing, etc., from the properties box. 

Add Clip Art

To add Clip Art to your design, start by clicking on the "Clip Art" button in the Design Studio. A list of Clip Art categories will appear. Click on a category and the clip art for that category will appear. Click on the desired Clip Art and it will appear on your garment. You can now move, resize, rotate and align your Clip Art. You can also upload your own Clip Art by clicking the "Upload Image" button in the Design Studio.

Edit Art

To edit artwork on a design, first select the artwork by clicking on it. This will cause the properties of the image to appear to the left of the design. You can change the art, direction or color from the properties box. 

Delete Art or Text

To remove art or text from your design, click on the element you wish to delete on the template image or in the layers section. This will select the elements layer. Click on the "Delete" button to delete the element from your design.

Change the layer order

To adjust the order of the layers, click on the "Edit Layers" button in the Design Studio. Select the layer of that element in the layers section. Click on the up or down arrow in the layers section to move that layer up or down in the stack.

Scale Art or Text

To make the art or text in a design bigger or smaller, start by clicking on the element you want to resize. When an element is selected, white boxes (handles) appear on the corners of the outlined element. By clicking on one of the white handles and holding the mouse button down, you can move the mouse to scale the element.

Position a design on the garment

To change the position of a design on a garment click on design or element in a design. This will select that design or element. Simply hold the mouse button down and move the design or element to a new location on your garment.

In the Shopping Cart, there is an option next to each garment. Click the “ADD NOTES” link. This opens a window that will allow you to add notes and instructions for that garment.

Yes. You can add shirts to your order but there is a small window of opportunity to make changes. The sooner you let us know of additional sizes, the better. We recommend contacting your customer service rep by the second or third business day at the latest. You cannot add shirts to rush orders. Adding shirts may delay the production time of your order.

Yes. If you have your previous order saved in your Saved Designs section you can reorder in a few simple steps.

If the status of your order is PENDING AUTH, this simply means your order is being processed through our order authorization system. If we need any additional information from you in regard to your order, we will contact you via phone or email.

Yes. We accept Discover, Visa, Mastercard and American Express credit card for payment. Please submit accurate information; the billing address you enter must match the address your credit company has on file. Your order will not be processed without good credit card information.

Unless you have used a PO, your order will not be shipped without full payment. We do require resolution of any payment issues (e.g. additional garment or ship costs, bad payment information) before we ship your order. We will always contact you if there is a problem.

Yes. If you have your previous order saved in your Saved Designs section you can reorder in a few simple steps.

In the Design Studio, there are two ways to accomplish this. 1) Click the “PRODUCTS” button. This will activate a products cover flow where you can select different garment options. 2) Click the “PRODUCTS” link in the header bar. This will take you to the Product Categories where you can select products and add designs.

Unfortunately there are no standardized industry specifications or measurements. However, the following rule-of-thumb applies.

Yes. We ship all international orders utilizing U.S. Air Mail. International Orders require a physical street address and phone number. We are required to provide a commercial invoice for all International Orders. Deliveries will not be made on Weekends or holidays. The shipping time for international Postal Air Mail orders usually takes 5 to 30 business days depending on the country of destination. Please check with your local post office or customs office if you have not yet received your package.

Please Note: International orders may also be required to pay additional duty fees depending on the country of destination. Please check with customs officials within your country. We are not responsible for any customs fees, nor can we accept a package (or have a package returned to the United States) that is stuck in customs.

In some cases, yes. Contact customer service with your order number.

We expect your order to be shipped to you in approximately 10 days or less from the date of your order. Note: Processing times must be added to shipping times. We cannot ship to PO boxes.

The standard turn-around time is 10 days (2 weeks). 

The minimum order requirement is 24 pieces per logo for Screenprint and 12 pieces for Embroidery. 

You can submit your design via email. 
Please send artwork and detailed imprint instructions to sales@unisourceapparel.com or you may coordinate with our Sales Team for this request.  

Yes. Rush production is available on selected items and print methods at an additional cost. 
Please coordinate with our Sales Team for the pricing details. 

Yes. For Screen Printed, maximum of 6 colors imprint. While For Embroidery, there's none for colors.

We apologize for any inconvenience. 
If your order didn’t arrive with the right amount of pieces, please contact our Customer Service Team at sales@unisourceapparel.com. 

Yes. We offer a "Returnable Sample" option wherein you can purchase a blank sample to be returned within 2 weeks. 
You will be given a return label and will be refunded with the total amount paid once the item has been successfully returned.  

We proudly accept all major credit cards (Visa, Master Card, Discover, and American Express). 
Plus personal check, cash, purchase order, or money order. 

We proudly offer FREE SHIPPING for orders over $500. 
For orders below $500, we use standard UPS rates for shipping. Please coordinate with our Sales Team for the pricing details. 

You may contact our Customer Service Team at sales@unisourceapparel.com