Frequently Asked Questions
- Orders -
How do I place an order?
We offer two ways to order—Online or Bulk Ordering for larger or custom requests.
Option 1: Order Online
For individual and small orders, you can easily place an order through our specialized webstores:
- Browse Our Webstores – Select from a variety of apparel and merchandise designed for schools, teams, and businesses.
- Customize Your Design – Upload your artwork or request assistance from our design team.
- Select Your Options – Choose sizes, colors, and quantities.
- Complete Checkout – Place your order, and we’ll handle the rest!
Option 2: Bulk & Custom Orders
For large quantities, customized uniforms, or special requests, follow these steps:
- Contact Us – Reach out to sales@unisourceapparel.com or call 888-743-8000 to discuss your needs.
- Provide Order Details – Share your required product type, design, sizes, and quantity.
- Review & Approve – Our team will send you an order confirmation, including artwork proofs for approval.
- Production & Delivery – Once approved, we’ll begin production and ship your order directly to you.
For any questions or special requirements, feel free to get in touch!
We do not have a minimum order quantity for most of our custom apparel and merchandise. However, for our PE Uniform Program, a minimum order of 72 pieces is required.
If you have specific order requirements, feel free to contact us, and we’ll be happy to assist you.
Can I mix and match sizes, colors, or apparel styles in one order?
Yes! You can mix and match sizes and colors, but they must be within the same apparel style/type and use the same design across all items.
Mixing different apparel styles or fabric types may require adjustments to printing or embroidery techniques. If you have specific requests, our team will assist you in ensuring the best results for your order.
How long does production take?
Our standard production turnaround time is:
- Production takes 7-10 business days after final artwork approval and payment.
- Rush Orders: Available upon request (additional fees may apply).
Please note that large orders, specialty printing, or peak seasons may extend turnaround times.
Once the artwork, materials, sizes, and quantities have been approved, no further changes can be made. This ensures that production stays on schedule and meets quality standards.
If you need to make modifications, please contact us before approval at
sales@unisourceapparel.com or 888-743-8000. In rare or extreme cases, changes may be considered on a case-by-case basis.
We accept:
✔ Major Credit Cards (Visa, MasterCard, American Express, Discover)
✔ PayPal
✔ Company Checks (for approved business accounts)
✔ Purchase Orders (for schools & organizations upon approval)
Full payment is required before production begins unless prior arrangements have been made.
Do you offer bulk order discounts?
Yes! We provide volume discounts based on order quantity. The more you order, the better the pricing. Contact our sales team for a custom quote on large orders.
Will I receive a proof before production starts?
Absolutely! We provide a digital proof/mockup for your approval before production. This ensures you are satisfied with design placement, colors, and sizing before we begin printing.
Can I reorder a previous design?
Yes! If we’ve printed for you before, we keep artwork files on record. Reordering is simple—just let us know the previous order details, and we’ll take care of the rest.
Do you accept returns or exchanges?
Because all products are custom-made, we do not accept returns or exchanges unless there is a defect or an error on our part. If you encounter any issues with your order, please contact us within 5 business days of receiving your items.
Do you ship orders, and what are the shipping options?
Yes, we ship nationwide across the
contiguous United States. Shipping options include:
- Standard Shipping – 3-7 business days
- Expedited Shipping – 1-3 business days (additional costs apply)
- Local Pickup (Southern California) – Available upon request
Shipping costs are calculated at checkout based on order size and destination.
Yes! We offer free shipping on orders over $250, except for our PE uniform program, which requires a minimum order of 72 pieces to qualify for free shipping.
For more details on shipping rates and eligibility, feel free to contact us.
What if my order arrives damaged or incorrect?
If your order has a defect, printing error, or shipping damage, please notify us within
10 business days of receiving it. Email
sales@unisourceapparel.com with photos and details, and we’ll work on a resolution promptly.
Yes! We can create custom online webstores for schools, teams, and businesses to simplify group orders. Contact us to learn more about our webstore solutions and fulfillment services.