Frequently Asked Questions
- Payment -
What payment methods do you accept?
We accept a variety of secure payment options, including:
✔ Credit & Debit Cards – Visa, Mastercard, American Express, Discover
✔ PayPal – A secure online payment method
✔ Checks – For approved institutional and corporate clients
✔ Purchase Orders (POs) – Available for schools and approved organizations
✔ Bank Transfers/Wire Transfers – For bulk or custom arrangements
For large or custom orders, please contact us to discuss the best payment option for you.
Do you require full payment upfront?
Yes, full payment is required before we begin processing your order. This ensures we can secure materials and production schedules without delays.
However, for pre-approved schools and organizations, we offer 30-day payment terms via Purchase Order (PO) upon request. If your institution qualifies, please contact us to discuss eligibility and setup.
Do you charge sales tax?
Sales tax applies to orders shipped within California, as required by law. If your organization qualifies for tax exemption, please provide the necessary documentation before placing your order.
Can I get an invoice for my order?
Yes! A digital invoice will be automatically generated upon order confirmation. If you need a customized invoice for accounting purposes, email us at
sales@unisourceapparel.com.
Because all our products are custom-made to order, we do not offer refunds or cancellations once production has begun. However, if there’s an issue with your order, please contact us immediately, and we’ll work to resolve it.
What happens if my payment is declined?
If your payment is declined:
- Double-check that your billing details match the information on your card.
- Ensure your card isn’t expired or blocked for online transactions.
- Try using an alternative payment method.
- If issues persist, contact your bank or payment provider.
If you need further assistance, reach out to us at
888-743-8000 or
sales@unisourceapparel.com.
At this time, we do not offer direct financing or installment plans. However, for large institutional orders, we may accommodate special payment terms upon approval.
Is my payment information secure?
Yes! We use secure encryption and trusted payment processors to protect your financial information. Your payment details are never stored on our servers.