Frequently Asked Questions
- Shipping -
Where do you ship?
We proudly ship orders across the contiguous United States. If you need shipping outside this area, please contact us at sales@unisourceapparel.com to discuss available options.
What shipping carriers do you use?
We partner with reliable carriers, including:
✔ UPS
✔ USPS
The carrier used for your order depends on the destination, shipping method, and order size.
How long does shipping take?
Shipping times vary depending on your location and selected shipping method:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days (additional fees apply)
- Rush Orders: Contact us for availability and pricing
Once your order ships, you'll receive a tracking number to monitor its progress.
Since all our products are custom-made, production time varies:
- Standard Orders: 7-15 business days
- Rush Orders: Available upon request (additional fees may apply)
Production time starts after
final artwork approval and payment confirmation.
Yes! Once your order ships, you'll receive an email with tracking details. You can also contact us if you need assistance with tracking.
Do you offer local pickup?
Yes, we offer local pickup; however, it requires a prior appointment. Customers must provide a copy of their order confirmation upon pickup. Please contact us in advance at sales@unisourceapparel.com to schedule an appointment.
How much does shipping cost?
Shipping costs depend on:
- Order size & weight
- Shipping destination
- Selected shipping method
You can view shipping costs at checkout before finalizing your order.
If your order is delayed or lost in transit, please:
- Check your tracking details for updates.
- Allow extra time for shipping during peak seasons or weather disruptions.
- Contact us at sales@unisourceapparel.com if the issue persists.
We’ll work with the carrier to resolve the issue as quickly as possible.
If you receive a damaged or incorrect item, please email us within
48 hours of delivery with:
- Your order number
- Photos of the issue
- A brief description of the problem
We’ll review the issue and provide a resolution as soon as possible.
Yes, we can ship to multiple locations. For bulk or split shipments, please contact us in advance to arrange details. Additional fees may apply.
How can I request a copy of my invoice?
If you need a copy of your invoice, please email your request to sales@unisourceapparel.com and accounting@unisourceapparel.com. Be sure to include your order number and billing details for faster processing.