Refund Policy

We make buying customized apparel and promotional products easy, fast and of the highest quality -- we guarantee it!

Our customers are provided apparel and promotional items, which are then customized at the highest quality just for you! We inspect every item again for quality and accuracy before it ships to you or your company.

We guarantee our customized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt 
exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!).  Please review your customization information such as spelling, dates, and names carefully before submitting your order. You are welcome to email us at or call us at 888 743 8000, if you have questions about customization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.  

NOTE: also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

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