Frequently Asked Questions

Final Approval Policy for Smooth, On-Time Production

To ensure your order is produced accurately and delivered on schedule, all details—including artwork, materials, sizes, and quantities—must be fully confirmed before production. Once your order has been approved, it moves into production, and no further changes can be made. This allows us to maintain efficiency, quality control, and timely delivery.

Need to make adjustments? We’re here to help. Contact us before approval at sales@unisourceapparel.com or call 888-743-8000, and our team will gladly assist you.

In rare situations, we may be able to accommodate changes after approval on a case-by-case basis, depending on the production stage and apparel availability. Any approved changes may result in additional charges and/or production delays.

Our goal is to make sure your order is done right the first time—so you receive exactly what you envisioned, on time and with confidence.

Sample Orders Available—Try Before You Commit!

Yes! We offer sample orders upon request so you can feel confident in your selection before placing a larger order. This allows you to review fabric quality, fit, print, and overall finish firsthand to ensure it meets your expectations.

To get started, simply contact our team for sample pricing and availability, and we’ll guide you through the process. We’re here to help you make the right choice with complete confidence.

Invoices Made Simple & Hassle-Free

Once your order is confirmed, a digital invoice is automatically generated for your convenience—making it easy to keep track of your purchase and streamline your records.

Need something more specific for your accounting or internal processing? No problem—we’ve got you covered. Just email us at sales@unisourceapparel.com and accounting@unisourceapparel.com, and our team will be happy to provide a customized invoice tailored to your requirements. For faster processing, please be sure to include your order number and billing details in your request.

We make documentation easy so you can stay focused on what matters—your project.

Can I Mix Sizes and Colors in My Order?

Absolutely! We make it easy to build the exact order you need. You can mix and match sizes and colors as long as they are within the same apparel style and use the same design across all items. This flexibility allows schools, teams, and organizations to outfit everyone perfectly while keeping the ordering process simple and efficient.

If you’re looking to combine different apparel styles or fabric types, our team may need to adjust the decoration method to ensure the highest quality results across your entire order.

Not sure how to set up your order? Our experts are here to help and will guide you through the best options to achieve a consistent, professional finish every time.

Consistent Quality You Can Trust—Every Time
To ensure the highest level of quality, consistency, and durability, we generally print and embroider on apparel provided by Unisource Apparel. This allows us to guarantee that every apparel item is fully compatible with our production methods, delivering clean, professional results without the risks of damage or inconsistencies that may occur with third-party materials.

By keeping production in-house and using only approved apparel, we're able to maintain premium print quality, reliable turnaround times, and a flawless finished product every time.

The result? Better consistency, greater durability, and apparel you can confidently wear and use to represent your brand.

Need to use your own apparel? While we generally require apparel purchased through Unisource Apparel, we understand there may be special circumstances. In some cases, we can make exceptions. Please get in touch with us before purchasing or sending your apparel so we can review the apparel and confirm whether it's suitable for our printing or embroidery process.

Have questions or need assistance? Contact us today—we're happy to help you find the best solution for your project.

Can I reorder a previous design?

Absolutely! Reordering is quick and easy. If you've ordered with us before, your approved artwork may be retained for future reorders, so there's usually no need to resend your design files.

Simply provide your previous order number or let us know the design you'd like to reorder, and we'll help you get started. You can also find your past designs by visiting My Designs or Order History in your account.

Can't find what you're looking for? Contact our team, and we'll be happy to help locate your previous artwork and get your reorder underway as quickly as possible.

Special Shipping Arrangements?

Absolutely! We’re happy to accommodate special shipping requests whenever possible. Whether you need your order shipped to multiple locations, delivered on a specific timeline, or have unique shipping requirements, our team will work with you to find the best solution.

For split shipments or custom delivery arrangements, simply contact us before production begins so we can coordinate the details and ensure everything arrives where it needs to be.

Please note that additional shipping fees may apply depending on your requested arrangements.

Our goal is to make the shipping process as seamless and convenient as possible!

Professional Design Support to Bring Your Vision to Life

Absolutely! Our in-house design team is here to help you achieve a polished, production-ready result that looks great on every garment.

✔ Refine your existing logo or artwork to ensure it prints cleanly and professionally
✔ Convert low-resolution files into print-ready artwork for sharp, high-quality results
✔ Create custom designs from your ideas or vision, tailored specifically to your brand, school, or organization

Whether you have a rough sketch or a finished logo, we’ll help transform it into artwork that’s ready for production and built to stand out.

Please note that additional design fees may apply depending on the complexity of the work required.

Have an idea in mind? Share it with us—we’ll help turn it into something you’ll be proud to wear and represent.

PANTONE Color Matching for Better Brand Consistency

The PANTONE Matching System (PMS) is a globally recognized color standard that ensures precise color consistency across all materials and production processes. We strive to achieve the closest possible match to your brand colors for a professional, consistent appearance across your custom apparel. However, due to the nature of custom production, slight variations may occur:

* Material Differences – Fabric type, texture, and composition can naturally affect how colors appear once printed or embroidered.
* Ink Transparency – Certain inks are semi-transparent, meaning the base fabric color can subtly influence the final shade.
* Environmental Factors – Lighting conditions during viewing or use can also impact how colors are perceived.

Providing a PANTONE (PMS) color reference helps improve color accuracy during production and serves as the industry standard for communicating color expectations.

Even with these natural variables, we take every step to ensure accuracy—and the use of the PANTONE Matching System greatly enhances color consistency and helps us closely match your approved brand colors.

Our goal is simple: to deliver a final product that looks as close as possible to your vision, every time.

Need Your Order Shipped to Multiple Locations? No Problem!

Yes! We can accommodate multiple shipping destinations, making it easy to distribute apparel and merchandise to different schools, offices, teams, departments, or event locations.

For bulk orders or split shipments, simply contact our team in advance, and we'll help coordinate the logistics to ensure a smooth delivery experience.

Please note that additional shipping charges may apply depending on the number of destinations and shipment requirements.

Our goal is to make receiving your order as convenient and efficient as possible—no matter where it needs to go.

Purchase Orders

Yes! We gladly accept purchase orders from approved schools, school districts, government agencies, and organizations. To ensure a smooth ordering process, your account, authorization, billing information, and payment terms must be approved before production begins. Contact us to get started—we're happy to help make the process quick and easy!

Custom Orders & Our Commitment to Quality

Every product we create is custom-made specifically for your order, which means we begin production only after your details are confirmed. Because of this, we are unable to offer refunds or cancellations once production has started. This policy allows us to maintain efficiency, uphold quality standards, and ensure your order is produced exactly as approved.

That said, your satisfaction is important to us. If there is ever an issue with your order, please contact us within 30 days of receipt. We're committed to reviewing your concern and working with you to find a fair and prompt resolution.

Have a concern or question? Contact us at sales@unisourceapparel.com, and our team will be happy to assist.

Sales Tax Information

Orders shipped within California are subject to applicable sales tax, as required by state law.

If your school or organization is tax-exempt, we’re happy to help you process your order accordingly. Please submit your school or organization's Reseller's Permit before placing your order so we can properly apply your status.

Need assistance with tax exemption setup? Our team is here to make the process simple—reach out, and we’ll guide you through the next steps.

Easy Reorders—We've Got Your Artwork on File

Yes! If we've worked with you before, we keep your approved artwork on file to make reordering fast, simple, and hassle-free.

Just share your previous order details, and our team will quickly pull up your design and get everything moving—no need to resend files or start from scratch.

You can also view your saved designs by checking My Designs or your Order History in your InkSoft account. If you're having trouble locating an older design, simply contact us, and we'll be happy to help.

It's the easiest way to restock your favorite designs with the same quality, consistency, and convenience you've come to expect from us.

Volume Discounts Available—Save More When You Order More

Yes! We offer competitive volume-based pricing designed to give you the best value for larger orders. The more you order, the more you save—making it easy and cost-effective to outfit entire teams, schools, organizations, or events without compromising on quality.

For bulk or custom projects, our sales team will create a tailored quote to ensure you receive the most cost-efficient pricing available.

Ready to maximize your savings? Contact us today for a personalized quote and let us help you get the best value for your order.

Eco-Friendly Apparel Options Available
Yes! We offer a variety of sustainable apparel solutions, including products made from organic cotton, recycled materials, and other environmentally conscious fabrics.

Whether you're supporting a green initiative, promoting corporate sustainability, or simply looking for more responsible apparel choices, we can help you find products that align with your values without compromising on quality, comfort, or style.

Interested in eco-friendly options? Let our team know, and we'll recommend sustainable products that fit your project, budget, and branding goals.

Free Shipping on Qualifying Orders
Yes! We do offer free shipping; however, it is available only on qualifying orders under our current promotions.

Because promotions may change, free shipping eligibility can vary depending on the offer available at the time of your order. If you have questions about current promotions, shipping eligibility, or delivery options, our team is happy to help. Contact us, and we'll help you find the best shipping option for your order.

Custom Online Webstores for Easy Group Ordering
Yes! We can set up custom online webstores designed specifically for schools, teams, and businesses to make group ordering simple, organized, and stress-free.

Our webstore solutions streamline the entire process—making it easy for your group to select products, place orders, and receive consistent, professionally produced apparel without the hassle of manual coordination.

From setup to fulfillment, our team handles the details so you can focus on your organization while we take care of the rest.

Interested in launching a custom webstore? We can create and manage custom online stores for schools, teams, organizations, and businesses to simplify ordering and fulfillment. Contact our team to discuss program structure, product selection, approvals, and distribution.

Local Pickup Available by Appointment

Yes—we offer convenient local pickup for customers who prefer to collect their orders in person.

To ensure a smooth and efficient experience, all pickups are by appointment only. Simply contact us in advance at sales@unisourceapparel.com to schedule your pickup time.

For verification, please bring a copy of your order confirmation when collecting your items.

We’re here to make pickup quick, easy, and hassle-free—so you can get your custom apparel as soon as it’s ready.

Flexible Payment Options for Larger Orders

At this time, we do not offer direct financing or installment plans. However, we understand that larger projects may require additional flexibility.

For qualifying institutional, school, or corporate orders, we may be able to arrange special payment terms upon approval, tailored to support your organization’s purchasing process.

Looking for payment flexibility? Contact our team to discuss your order—we’ll do our best to find a solution that works for you and keeps your project moving forward smoothly.

Fast, Reliable Shipping Across the United States
We're proud to serve schools, teams, businesses, and organizations throughout the contiguous United States, delivering custom apparel and promotional products directly to your door.

Whether you're ordering for a small group or managing a large-scale uniform program, our team works hard to ensure your order arrives accurately and on schedule.

Shipping Options Available:
✔ Standard Shipping – Typically delivered within 3–7 business days
✔ Expedited Shipping – Typically delivered within 1–3 business days (additional fees apply)
✔ Local Pickup (Southern California) – Available by appointment upon request

Shipping costs are calculated at checkout based on your order size, weight, destination, and selected shipping method, ensuring you receive the most accurate rate available.

Need shipping outside the contiguous U.S.? We'd be happy to help. Contact us at sales@unisourceapparel.com to discuss available shipping options, and our team will work with you to find the best solution for your location.

Questions about shipping, delivery timelines, or special requests? Reach out to our team—we're here to make the process easy from start to finish.

Easy Order Tracking from Start to Finish

Absolutely! Once your order ships, you’ll automatically receive an email with your tracking details, so you can follow your delivery every step of the way. This gives you real-time visibility and peace of mind knowing exactly when to expect your custom apparel.

Need help tracking your order? Our team is always here to assist—just reach out, and we’ll be happy to provide updates or support.

Account

Click My Account in the website header or footer to access your portal. Sign in with the email address linked to your order or saved designs to easily view past orders, reorder favorites, see purchases, and manage your own orders—all in one place.

PANTONE® Color Matching for Better Brand Consistency

Choosing the correct PANTONE color is best done using a physical PANTONE guide, since screen colors can vary widely between devices.

The PANTONE Matching System (PMS) helps ensure consistent color communication across design and production, making it the industry standard for brand accuracy.

For custom apparel, providing a PMS reference helps us achieve the closest possible match, but exact color reproduction can vary due to fabric, ink, texture, lighting, and decoration method. These variations are normal in garment production.

If you don’t have a PMS code, our team can recommend the closest match to your brand colors to ensure the best possible result.

Ordering Made Easy
Whether you need a single custom item or a large-scale uniform program, we make the ordering process simple, fast, and hassle-free.

Option 1: Order Online
Looking for a quick and convenient way to order? Our online ordering platform lets you create and purchase custom apparel and promotional products in just a few steps.

✔ Browse Premium Products – Choose from a wide selection of apparel, uniforms, team wear, and branded merchandise.
✔ Customize Your Design – Upload your logo or artwork, or work with our experienced design team to bring your vision to life.
✔ Choose Your Preferences – Select colors, sizes, quantities, and decoration options that fit your needs.
✔ Place Your Order – Complete checkout securely, and we'll take care of production and delivery

Option 2: Bulk & Custom Orders
Need larger quantities, custom uniforms, team programs, or a fully tailored solution? Our dedicated team is here to help every step of the way.

✔ Connect With Our Experts – Contact us at sales@unisourceapparel.com or call 888-743-8000 to discuss your project.
✔ Share Your Requirements – Tell us about your products, artwork, sizing needs, quantities, and deadlines.
✔ Finalize Your Design – We'll provide detailed quotes and artwork proofs for your review and approval.
✔ Production & Delivery – Once approved, our team handles the rest, ensuring your order is produced to the highest standards and delivered on time.

From schools and athletic programs to businesses and organizations, we're committed to delivering quality products, exceptional service, and a seamless ordering experience.

Have questions or need a custom solution? Contact us today—we'd love to help bring your project to life.

Submitting Your Artwork Is Easy

Whether you have a print-ready file or just a concept in mind, we're here to help. Our experienced Sales and Design Team can assist with artwork placement, sizing, color selection, and production recommendations to ensure your finished products look exactly as you envision.

How to get started:

• Have your artwork ready? Simply upload it to our online Design Studio and start creating your custom apparel in just a few clicks.

OR

• Email your artwork to sales@unisourceapparel.com.
• Include any design details, imprint locations, quantities, and special instructions.
• Our team will review your submission and guide you through the next steps

Don't have finalized artwork yet? No problem. Our design specialists can help refine your ideas and create a professional look that represents your school, team, business, or organization with confidence.

Custom Production Timelines You Can Rely On
Because every item we produce is made to order, we take the time needed to ensure your apparel meets the highest standards of quality and accuracy.

* Standard Orders: Typically produced within 7–15 business days
* Rush Orders: Available upon request when you need your order sooner (additional fees may apply)

Production begins once final artwork is approved and payment is confirmed, ensuring your order moves smoothly from approval to production without delays.

Please note that large orders, specialty printing, or peak seasonal periods may extend turnaround times.

Need a faster turnaround? Contact our team—we’ll do our best to accommodate your timeline and keep your project on schedule.

Fast & Reliable Shipping You Can Count On

We know timing matters—whether you're preparing for an event, outfitting a team, or meeting a deadline. That’s why we offer flexible shipping options designed to get your order to you as quickly and reliably as possible.

Standard Shipping: Arrives in 3–7 business days — the perfect balance of value and speed
Expedited Shipping: Arrives in 2–3 business days for when you need it sooner (additional fees apply)
Rush Orders: Need it even faster? Contact us to check availability and rush pricing options

Once your order ships, you’ll receive a tracking number so you can monitor your delivery every step of the way with confidence.

From production to delivery, we’re committed to getting your custom apparel to you on time—every time.

How Many Colors Can I Use in My Design?

The number of colors available depends on the decoration method that's best suited for your artwork, garment type, and order quantity. No matter how simple or complex your design is, we'll help you achieve the best possible result.

✔ Screen Printing – Ideal for bold, vibrant designs with up to 6 spot colors, offering excellent durability and value for larger orders.
✔ Embroidery – Supports a wide range of thread colors, creating a premium, professional look. For highly detailed artwork or gradients, our team may recommend slight adjustments to ensure the best embroidery quality.
✔ DTF (Direct-to-Film) Printing and Direct-to-Garment (DTG) Printing – Perfect for full-color artwork, photographs, gradients, and intricate designs with virtually unlimited color possibilities.
✔ Sublimation Printing – Delivers vibrant, edge-to-edge full-color designs with unlimited colors on compatible polyester garments, making it ideal for athletic wear and performance apparel.

Not sure which decoration method is right for your design? Our experienced team will review your artwork and recommend the option that provides the best combination of appearance, durability, and value for your project.

Transparent Shipping Costs—No Surprises at Checkout

Shipping costs are calculated based on a few simple factors to ensure you always get the most accurate and fair rate:

✔ Order size & weight – Larger or heavier orders may affect shipping costs
✔ Shipping destination – Rates vary depending on where your order is being delivered
✔ Selected shipping method – Choose the speed and service level that best fits your timeline and budget

You’ll always see the full shipping cost at checkout before completing your order, so you can shop with confidence and complete your purchase knowing exactly what to expect.

Need help choosing the best shipping option? Our team is happy to assist you in finding the most cost-effective solution for your order.

Care Instructions to Keep Your Apparel Looking Its Best

To help preserve the quality, color, and longevity of your custom apparel, always follow the care instructions on the garment's label. Unless otherwise specified, we recommend these best practices for decorated apparel:
✔ Follow the garment care label for fabric-specific instructions
✔ Wash apparel inside out in cold water using a mild detergent
✔ Avoid bleach and other harsh chemicals that can damage the fabric or decoration
✔ Tumble dry on low heat or air dry for the best long-term results
✔ Do not iron directly over printed or embroidered decorations

With proper care, your custom apparel will maintain its vibrant colors, durable decoration, and professional appearance, helping your designs look great wear after wear.

Account Password Recovery

Go to My Account and select Forgot Password on the sign-in page. Enter the email address associated with your order or saved designs to quickly regain access and continue managing your custom apparel, reordering favorites, and tracking your purchases.

Payment Terms Made Simple

To keep production efficient and ensure your order moves quickly into processing, we require full payment before production begins. This allows us to promptly secure materials, schedule production, and deliver your order without unnecessary delays.

For our pre-approved schools, institutions, and organizations, we also offer flexible 30-day payment terms via Purchase Order (PO) upon request.

If your organization is eligible for PO billing, our team will be happy to assist with setup and approval so you can enjoy a smoother, more streamlined ordering process.

Interested in PO terms or bulk billing options? Contact us at sales@unisourceapparel.com to get started.

Secure Payments You Can Trust
Yes! Your security is our priority. We use advanced encryption technology and trusted payment processors to ensure every transaction is safe, secure, and fully protected. Your payment details are never stored on our servers, giving you complete peace of mind every time you place an order.

Shop confidently knowing your information is protected from checkout to completion.

Artwork Requirements for the Best Print Results

To ensure your design looks sharp, professional, and production-ready, we recommend submitting vector files whenever possible. Vector artwork allows for unlimited scaling without any loss of detail—resulting in the cleanest and highest-quality print output.

Preferred Vector Formats:
✔ AI (Adobe Illustrator)
✔ EPS (Encapsulated PostScript)
✔ PDF (Portable Document Format)
✔ SVG (Scalable Vector Graphics)

We also accept high-resolution raster images/formats when vector files are not available:
✔ PNG (Portable Network Graphics) — minimum 3000 × 3000 pixels and 300 DPI or higher
✔ JPEG/JPG (Joint Photographic Experts Group) — high-resolution files at 300 DPI or higher

Please note that low-resolution images may require additional adjustments to ensure optimal print clarity and color accuracy.

Not sure if your file is print-ready? Send it to our team—we’ll review it and make sure your design is optimized for the best possible results before production begins.

Premium Brands You Know and Trust

We offer over a thousand high-quality apparel options from leading, trusted brands, including Gildan, Bella+Canvas, Carhartt, Nike, Adidas, New Era, A4, Augusta Sportswear, Champro, Eddie Bauer, Nautica, NorthEnd, Oakley, Port Authority, Port & Co., Puma Golf, Rabbit Skins, Sport-Tek, Spyder, The North Face, Under Armour, and many more.

Whether you're looking for performance wear, corporate apparel, school uniforms, or everyday essentials, we make it easy to find the right fit for your needs and budget.

If you have a preferred brand in mind, just let us know—we’ll gladly check availability and help you select the best option for your order.

Premium Decoration Methods for Every Project

We use industry-leading printing and embroidery techniques to ensure every piece looks sharp, durable, and professionally made. Available decoration methods may include:

🎨 Screen Printing – Perfect for larger orders, delivering bold, vibrant colors and long-lasting durability that stands up to frequent wear and washing.
🧵 Embroidery – A premium option that adds a polished, professional look with exceptional durability for logos, uniforms, and branded apparel.
🖥️ Direct-to-Garment (DTG) Printing – Ideal for smaller runs and highly detailed artwork, offering full-color precision and a soft, natural feel on fabric.
🖨️ Direct-to-Film (DTF) Transfers – A versatile solution that delivers vibrant, durable prints across a wide range of garment types.
🔥 Heat-Applied Graphics – Great for names, numbers, specialty finishes, and short-run customizations.
🌈 Sublimation – Perfect for polyester garments, creating vibrant, permanent, full-color designs that won't crack or peel.

Not sure which decoration method is right for your project? Our team will recommend the best option based on your garment, artwork, order quantity, durability requirements, and budget—helping you achieve the best possible results every time.

What to Do If Your Payment Is Declined

We want to make checkout as smooth and hassle-free as possible. If your payment isn’t going through, here are a few quick steps to help resolve the issue:

✔ Check your billing details – Make sure the information entered matches your card exactly.
✔ Verify your card status – Ensure your card is active, not expired, and enabled for online transactions.
✔ Try another payment method – Switching cards or using a different payment option often resolves the issue quickly.
✔ Contact your bank or provider – They can confirm if there are any holds or restrictions on your account.

If you’re still experiencing issues, our team is ready to help.
📞 Call us at 888-743-8000
📧 Email: sales@unisourceapparel.com

We’re here to make sure your order goes through smoothly so you can get your custom apparel without delays.

Looking for Something Not Listed? We Can Help!
Our online selection is just the beginning. We have access to thousands of additional apparel styles, promotional products, uniforms, accessories, and specialty items beyond what's featured on our website.

If you're searching for a specific product, brand, color, or customization option, our team will work with you to find the perfect solution for your needs and budget.

📧 sales@unisourceapparel.com
📞 888-743-8000

Let us know what you're looking for, and we'll help bring your vision to life.

Minimum Order Quantity
We believe custom apparel should be accessible, whether you need a single item or a large group order. That's why most of our products have no minimum order requirement, giving you the flexibility to order exactly what you need.

Minimums apply only to the following products:
* PE Uniforms: Minimum of 72 pieces
* Embroidered Apparel: Minimum of 12 pieces
* Sublimated Apparel: Minimum of 12 pieces

Decoration Methods Tailored to Your Order
To provide the best combination of quality, durability, and value, we select the decoration method that best fits your artwork and order size:

* DTF / Heat Transfer Printing is typically used for orders of 1–12 pieces or designs featuring 7 or more colors, making it ideal for smaller runs and highly detailed artwork.
* Screen Printing is typically recommended for orders of 13 or more pieces with artwork containing fewer than 7 colors, as it offers a professional finish and excellent value for larger quantities.

Whether you're ordering a few custom shirts, outfitting an entire team, or creating a school uniform program, our team will guide you to the best production method to ensure outstanding results.

Not sure what option is right for your project? Contact us, and we'll help you find the most cost-effective solution.

What Is the PANTONE Matching System and Why Is It Used?

The PANTONE Matching System (PMS) is a standardized color reference used to improve consistency across printed materials. Providing a PANTONE color helps communicate the intended color more accurately, especially for logos, school colors, and brand standards.

Using PANTONE color references reduces guesswork and helps us reproduce your colors as consistently as possible across your custom apparel. While a PANTONE reference improves color accuracy, the final appearance may still vary due to factors such as fabric color and texture, ink opacity, thread, lighting, and the decoration method used.

If you don't know your PANTONE colors, our team can help identify the closest match for your project.

Built for Quality That Lasts

We take pride in delivering professional-quality custom apparel using commercial-grade printing and embroidery equipment, production-ready artwork, and premium materials selected specifically for each garment and decoration method.

Every order is produced with attention to detail to ensure vibrant prints, clean embroidery, and long-lasting results. The durability and appearance of your apparel will depend on the decoration method, garment type, how it's worn, and following the recommended care instructions.

Our goal is to provide custom apparel that not only looks great when it arrives but continues to represent your brand, team, or organization for years to come.

More Than Apparel—Complete Promotional Solutions for Your Brand

We go beyond custom apparel to help schools, organizations, and businesses build a strong, consistent brand presence across every touchpoint. From everyday essentials to high-impact marketing materials, we offer a wide range of promotional products designed to elevate your visibility and make a lasting impression.

Our promotional product lineup includes:
✔ Branded Essentials – Lanyards, pens, mugs, water bottles, and badges that keep your logo visible in everyday use
✔ Custom Bags & Carry Items – Tote bags, knapsacks, cinch bags, and more to extend your brand wherever your audience goes
✔ Event & Marketing Materials – Banners, signage, stickers, decals, and printed promotional items that help you stand out at events and campaigns.

Whether you're preparing for a school event, launching a campaign, or building long-term brand recognition, our team is here to help you choose the right products to maximize your impact.

Have something specific in mind? Reach out to us—we’ll work with you to create the perfect promotional solution tailored to your needs.

Flexible & Secure Payment Options

We make it easy to pay for your order with a variety of trusted and secure payment methods designed to fit the needs of individuals, businesses, schools, and organizations.

✔ Credit & Debit Cards – We accept Visa, Mastercard, American Express, and Discover for fast, secure checkout.
✔ PayPal – Enjoy the convenience and security of one of the world's most trusted online payment platforms.
✔ Checks – Available for approved institutional and corporate clients.
✔ Purchase Orders (POs) – Schools, teams, government agencies, and approved organizations can take advantage of streamlined purchasing through purchase orders.
✔ Bank & Wire Transfers – Ideal for large orders, custom programs, and corporate purchasing needs.

Need a customized payment solution? Our team is happy to work with you to find the option that best fits your organization and ordering requirements. Contact us today, and we'll help make your ordering experience as smooth and hassle-free as possible.

Damaged or Incorrect Items
If you receive a damaged, incorrect, or defective item, please notify us within 30 days of receipt so we can assist you promptly.

Email sales@unisourceapparel.com and include:
✔ Your order number
✔ Photos of the issue
✔ A brief description of the problem

Once received, our team will review your request and work quickly to provide the appropriate resolution.

We’re committed to making things right and ensuring you receive exactly what you ordered.

Shipping Delays or Lost Packages—We’ve Got You Covered

We know how important it is to receive your order on time, and we’re here to help if anything goes wrong in transit.

✔ Check your tracking information for the latest delivery updates
✔ Allow extra time during peak seasons or weather delays, as carrier transit times may vary
✔ Reach out to us if the issue continues at sales@unisourceapparel.com

If your order appears delayed or lost, our team will step in immediately to coordinate with the carrier and work toward a fast resolution.

Your order matters to us—we’ll do everything we can to ensure it arrives safely and as quickly as possible.

Inclusive Sizing for the Perfect Fit

While availability may vary depending on the brand and style, we work hard to provide flexible options that meet your specific needs. We offer a full range of sizes from Youth to Adult (XS–5XL), making it easy to outfit individuals, teams, and organizations of all sizes with confidence.

To help ensure the best fit, detailed size charts are available on each product page, giving you clear guidance before placing your order.

Not sure which size to choose? Our team is always happy to help you find the right fit so your order looks and feels just right.

Custom Apparel & Promotional Products Designed to Make Your Brand Stand Out
Whether you're outfitting a school, building team spirit, promoting your business, or creating a professional look for your organization, we offer high-quality custom apparel and branded merchandise tailored to your unique needs.

Our most popular products include:
✔ Custom T-Shirts & Hoodies – Comfortable, stylish apparel perfect for events, spirit wear, staff uniforms, and promotional campaigns.
✔ PE Uniforms & School Apparel – Durable, comfortable, and designed to keep students looking their best throughout the school year.
✔ Team Sportswear – Performance-driven jerseys, warmups, and athletic apparel that help teams look united and compete with confidence.
✔ Workwear & Professional Uniforms – Branded apparel that enhances your company's image while delivering comfort, durability, and functionality.
✔ Headwear & Promotional Accessories – Custom hats, caps, bags, and accessories that extend your brand beyond apparel.

Every order is custom-made to your specifications, with expert design support, premium decoration options, and attention to detail from start to finish. Whether you need a handful of items or a large-scale uniform program, we're committed to delivering products that help your organization look professional, build recognition, and leave a lasting impression.

Have a vision in mind? Our team is ready to help bring it to life.

Where can I find a size chart?

Size charts are available on each supported product page. Since sizing can vary between brands and styles, we recommend using the size chart for the specific item you're ordering to ensure the best fit.

Need help choosing the right size for your group or team? Our team is happy to assist with sizing recommendations before you place your order, so you can order with confidence.

Viewing Your Cart

You can review your current InkSoft cart at any time before checkout to confirm your products, sizes, quantities, and artwork selections.

If you have questions about a previous order or would like help ensuring everything is correct, our sales team is happy to assist. We can help verify your order details and make recommendations to ensure a smooth and successful ordering experience.