Shipping & Returns

January 1, 2025

Unisource Apparel is committed to filling orders accurately, on time, and with the expected level of product and decoration quality. Because many orders involve custom apparel, decorated items, school programs, organization orders, and made-to-order production, shipping and return eligibility may depend on product type, decoration method, supplier availability, artwork approval, and order details.

Orders are generally shipped using a standard ground shipping method unless a different shipping method is requested, quoted, or approved at the time of order.

Unisource Apparel reserves the right to choose the most appropriate shipping method when necessary based on order size, destination, product type, carrier availability, delivery timing, or operational requirements.

Shipping timelines are separate from production timelines. Production time may vary based on product availability, decoration method, artwork readiness, customer approvals, order quantity, and supplier or carrier conditions.

Estimated shipping or delivery dates are provided in good faith but are not guaranteed unless specifically confirmed in writing. We recommend communicating any firm deadline before approving an order.

When merchandise is supplied by the customer or shipped directly from a vendor, we assume the items received are the correct size, color, quantity, style, and condition unless otherwise noted before production begins.

Unisource Apparel is not responsible for supplier or customer-supplied product errors, shortages, overages, defects, or incorrect items that were not caused by Unisource Apparel.

Unisource Apparel is not liable for delays caused by shipping carriers, customs, supplier disruptions, overseas quota issues, weather, natural events, labor disruptions, incorrect shipping information, or other circumstances beyond our reasonable control.

If a shipment issue occurs, our team will help review available carrier information and assist where possible, but carrier delays or third-party shipping issues may be outside our direct control.

Unisource Apparel may accept a return, replacement, correction, or refund request when a confirmed issue falls within one of the following categories:

• The blank item itself is materially flawed.
• The quality of the decoration, such as printing or embroidery, is below a reasonable range of expectations.
• The final decorated product is materially different from the final approved design, proof, or customer-submitted instructions.

Because decorated and customized products are produced specifically for each customer, school, organization, or program, returns or exchanges may be limited once an order has been approved and production has started.

Customer-approved artwork, product style, color, size, quantity, placement, and spelling should be reviewed carefully before approval. Unisource Apparel is not responsible for errors that were present in approved proofs, customer-provided artwork, or final approved order details.

Requests for returns, claims for shortages or overages, and reports of erroneous merchandise must be submitted within 15 days of receipt of goods.

Claims submitted after 15 days may not be accepted. Please inspect all items promptly upon delivery and contact our team as soon as possible if there is an issue.

To help us review your request, please include your order number or reference number, organization or school name, contact information, a description of the issue, affected quantities and sizes, and clear photos when applicable.

Our team will review the claim and determine whether a return, replacement, correction, credit, refund, or other resolution is appropriate based on the order details and the nature of the issue.

Returns, refunds, or exchanges may not be available for customer-approved custom products, incorrect sizes ordered by the customer, normal variations in garment fit or color, customer-supplied product issues, missed deadlines caused by delayed approvals or incomplete information, or carrier delays outside our control.